All payments made, with the exception of catering, are refundable if written notice (email is acceptable but the date the email is sent must be within the stated required time frame) to cancel is given within 48 hours of charter departure time. Refund is subject to a merchant processing and administrative fee of 10% of the amount previously paid. If reservation is cancelled less than 48 hours from departure time, deposit payments are nonrefundable with exception to day charter hazardous weather and below listed cancellable conditions. If reservation is canceled less than 24 hours from your charter departure time, total charter fee will be charged and is non refundable unless day charter hazardous weather or below listed cancellable conditions exist at the time of departure. Charter modifications or changes to reservations may be requested by charterer if the request is placed more than 48 hours from departure time. All charter modifications, requests and changes must be approved by charter management and could lead to additional expenses depending on the changes requested. Charter crew are not authorized to make changes to previously scheduled charter itinerary. All catering payments must be made in full and are non-refundable.
Cancellation Policies for Deposits
All deposits and or down payments paid to reserve yacht charters or water sport add-on packages are applied to administrative tasks, the reservation of your yacht, crew and activities. Your deposit removes the scheduled yacht from available public inventory, preventing it from being booked by other clientele. All deposits and or down payments are non refundable with exception to day charter hazardous weather, cancellable conditions or 48 hour written notice. If charter is cancelled less than 24 hours from departure time, or charterer is a no show, charterer will be charged the full amount of charter with exception to the following conditions listed in the section within this policy titled Day Charter Hazardous Weather Conditions (multi day charters not included).
Rescheduling
Deposit or down payments may be reapplied at no additional cost with complementary rescheduling of charter departure time or date if hazardous weather conditions exist at time of charter and the cancellation policies listed here are followed exactly.
Payment Policies
The customer’s credit card or debit card on file used for placing the initial deposit is used to furnish payment for your final balance 24 hours prior to your departure. If no active credit card is on file for your reservation, or credit card is invalid, or credit card is declined for lack of funds, charters can be forfeited for failure to administer payment 24 hrs prior to departure.
Identification Requirements
You must bring and present physically the active credit card used to furnish payment as well as your matching ID for verification by staff the day of your charter upon boarding your charter vessel. A driver’s license and / or passport are the only form of ID accepted and are required for identification verification. The form of ID presented must match the name on the credit card being used to complete the payment process.
Day Charter Hazardous Weather Conditions (multi day charters not included)
Hazardous weather conditions must exist at the time of departure. Storms falling into the categories of all the conditions listed here that have their epicenter passing within 5 miles of Miami and Dade County. Named tropical storms affecting Miami local inland waters and Dade County. Storms that are labeled "hazardous" and forecasted to last more than 4 hours in duration affecting Miami local inland waters and Dade County. Craft advisories issued for Miami local inland waters with winds exceeding 30 mph and or wave swells beyond 3 feet in height, including Dade County.
Other Applicable Cancellable Conditions
"Unforeseen circumstances" (i.e. death in immediate family, hospitalization). Medical proof via certificate or doctors report is required for return of deposit.
Non Cancellable Conditions
Scattered showers, overcast conditions or a forecasted "chance of rain" are not considered cancellable weather conditions. News stories or media coverage that highlight a current event or sensationalize local developments with weather, tourism risks, medical risks, or other travel related "warnings" that are not official state or federal restrictions to travel are not considered cancellable conditions.
Refund Processing Fees
In the event that day charter hazardous weather conditions exist and rescheduling is not a possibility, your deposit or down payment will be returned minus the merchant processing and administrative fee of 10% of the amount previously paid.
Pricing and Availability
Pricing and availability is based on a first come first served basis. Holiday pricing may vary from listed base charter price shown. Any quoted price is valid for 24 hours and subject to fluctuation with market and demand there after. Listed base charter price does not include Florida sales tax. All yachts are available for general booking until a deposit is placed upon a yacht for a specific date and departure. Pricing is based off of local Miami inland cruising typical rates, long distance charters beyond Miami may be subject to additional fuel costs.